Terms & Conditions

1. The receipt of a deposit of one-third of the total cost of hire will secure a booking. The balance of the total is due six weeks before the start of the holiday.

2. A fully refundable deposit of 100 is required prior to the commencement of your holiday. In the unusual event that damage should occur or additional cleaning of the property is required, you will be notified before charges are deducted from the damage deposit.

3. Please report any damage or breakages to us as soon as they occur, so that we can remedy the situation quickly; and always let us know immediately if there is something we can do to make your stay more comfortable.

4. Please arrive at the property after 3.30pm on the first day of your holiday and vacate the house by 10am on the day of departure. An earlier arrival or later departure time is occasionally possible; please discuss this with us prior to the start of your holiday.

5. We recommend that you purchase holiday insurance. Should you need to cancel your holiday, please notify us as early as possible. For a cancellation over six weeks before the start of your holiday, your deposit will be returned to you less a 50 fee. Should you need to cancel your stay within 6 weeks of the start date of your holiday, we will make reasonable efforts to re-let the property. If we are able to re-let the property, but for a reduced rate or duration, we will reimburse the cost of your holiday less any difference between the original cost of your holiday and that of the re-let plus a 50 fee. Should it not be possible to re-let the property for the duration of your booking, the full cost of your holiday will be retained by us.

6. The number of guests in the booking confirmation cannot be exceeded without our consent prior to the start of your holiday.

7. Should you have a complaint, please bring it to our attention immediately and we will do what we can to rectify the problem. Please note that we cannot address complaints after the hire period has ended.

8. Smoking is not allowed anywhere at Le Grys Farm.

9. If you wish to bring one well-behaved dog, please let us know. Please keep your dog off the furniture and out of bedrooms. Please clean up after your dog and ensure that your dog is kept on a lead around the farm as we have had incidents of dogs attacking chickens.

10. Please remember that you are responsible for the property and you are expected to take care of it and leave the house and garden as you found it. You must not use the property for any dangerous, offensive, excessively noisy or illegal activities. This would constitute a serious breach of the terms of our agreement and we reserve the right to terminate your stay with immediate effect.